Choosing the right NDIS provider is an important decision for participants and families. Many people are unsure about the difference between registered and unregistered NDIS providers, and whether it is safe to receive services from an unregistered provider.
At Zivra Care, we believe in transparency. We are currently an unregistered NDIS provider, and in this article we explain what that means, when it is suitable, and how participants can still receive high-quality support.
What is a Registered NDIS Provider?
A registered NDIS provider is a business that has been approved by the NDIS Quality and Safeguards Commission after meeting strict quality, safety, and compliance standards. Registered providers must complete audits, follow the NDIS Practice Standards, and undergo suitability checks before receiving registration.
Registered providers can deliver services to all NDIS participants, including those whose plans are managed directly by the NDIA.
Registered providers are usually required when:
What is an Unregistered NDIS Provider?
An unregistered NDIS provider is a business that offers disability support services but has not completed the NDIS registration process.
This does not mean the provider is illegal or unsafe. In fact, many providers operate unregistered while still following professional standards and legal requirements.
Unregistered providers can work with participants who have:
Why Some Providers Choose to Be Unregistered
There are several reasons why a provider may operate unregistered, especially when starting a new service.
Common reasons include:
Being unregistered does not mean the service is lower quality. In many cases, it allows providers to offer more flexible and personalised support.
The NDIS system is designed to give participants choice and control, meaning they can decide which provider suits them best.
When an Unregistered Provider May Be the Right Choice
An unregistered provider may be suitable when:
- You want more flexibility in support
- You have a self-managed or plan-managed plan
- You prefer a smaller, more personalised service
- You want to work directly with your support team
Many participants choose unregistered providers because they offer:
- Faster communication
- Consistent support workers
- Flexible scheduling
- More personalised care
Zivra Care — Our Current Status
Zivra Care is currently an unregistered NDIS provider, and we provide support to participants with:
- Self-managed plans
- Plan-managed plans
- Private clients
We are committed to:
- Providing safe and respectful support
- Following NDIS guidelines and best practices
- Maintaining high professional standards
- Building trust with participants and families
Our focus is on delivering reliable, person-centred support while we continue growing our services.
Our Goal for the Future
As Zivra Care continues to expand, we are working towards strengthening our systems, policies, and service quality with the long-term goal of supporting more participants.
Whether registered or unregistered, our priority remains the same:
Helping participants live more independent, confident, and fulfilling lives.
Need Support? Contact Zivra Care
If you have questions about your plan or want to know if you can use our services, feel free to contact us.
We are happy to guide you through your options.